Coronavirus Latest Information from Care for the Carers

by | Apr 1, 2020 | Carer News

Updated 5th August 2020.

At this difficult time, we are working hard to make sure that unpaid carers feel supported and connected and have the information to care safely during coronavirus. You can also read our carer coronavirus FAQs and advice here. We are still here for you, so please get in touch. Our Carers Hub is open virtually 10am-5pm Monday-Friday (except Bank Holidays) as follows: 

  • Call us on: 01323 738390
  • Text: 07860 077300
  • Email:
  • Facebook: Message us at Care for the Carers​ 

We are currently receiving a large number of calls, so it is likely that you will need to leave us a message when you phone.  We will prioritise carers urgently needing support and will respond as soon as possible to other enquiries. Please include in your message your name, contact details, as much information as possible and how urgently you need help. We will respond to non-urgent enquiries within 5 working days.

All face-to-face groups, support, meetings and activities remain on hold but have been replaced by increased telephone and online support.

East Sussex Local Community Support for the vulnerable and those in need

Local community hubs are in place across East Sussex to bring extra help for people who need support in coping with the effects of coronavirus. The hubs include online forms and phone lines which anyone can contact to seek help if they are isolated, anxious or unwell at home and do not have family or friends they can call on.

Volunteers and staff from local councils and the health service are giving the necessary assistance to the people who need it most, including arranging food deliveries, medical supplies or mental health support.

The community hubs are focusing their help on people who do not have an extreme medical condition but may be vulnerable because they are isolated from help, too unwell to buy food or need extra support because of coronavirus. 

There is more information about these local Community Hubs on the community hubs web page and contact details for each area are below.


Website: Lewes and Eastbourne Councils
Phone: 01323 679722 (option 1)


Website: Hastings Borough Council
Phone: 01424 451019


Website: Lewes and Eastbourne Councils
Phone: 01273 099956 (option 1)


Website: Rother District Council
Phone: 01424 787000 (option 4)


Website: Wealden District Council
Phone: 01323 443322

Further coronavirus information

Government advice about Coronavirus is available with a range of information. Please check the latest information on the Government website here:  which includes links to guidance about:

  • How the virus is spread

  • What you can and cannot do 

  • How to prevent the transmission of coronavirus

  • Protecting yourself and others from coronavirus

  • Helping to control the virus

The key new government measures are changing frequently in line with the latest coronavirus situation, so check all the latest updates regularly at:

Young carers and young adult carers. The Government has published guidance and information for people under the age of 25 who are providing care for someone during the coronavirus outbreak. 

Specific carer guidance The Government has issued guidance here for anyone who cares, unpaid, for a friend or family member who, due to a lifelong condition, illness, disability, serious injury, a mental health condition or an addiction, cannot cope without their support.

Emergency planning – It may be useful to think about emergency planning if you haven’t already done so. As a carer you will be concerned about what would happen to the person you care for if you had an accident or were suddenly taken ill. The Carers Card enables you to set up a Carers Respite Emergency Support Service (CRESS) plan as part of your Carer’s Assessment. This includes contact details for up to three people who could provide short-term support in an emergency. You can find out more information and apply for a Carers Card here. We can complete the form with you over the phone and with your verbal consent.  

If you have created an emergency plan, please check it in light of the current coronavirus measures and consider whether you will need to adapt your plan. 

NHS information – you can also get the latest information, answers to common questions and updates on the NHS website here

There is Public Health England Stay at Home Guidance for households with possible coronavirus infection here.

Carers UK have information and guidance specifically developed for carers on their website here.  This is being updated in response to carers’ queries about Coronavirus and its impact. 

Public Health England has a useful blog with 5 things you can do to protect yourself and your community. Read it here.

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