Online Help

Out of hours help

Some organisations that can offer support outside of Care for the Carers’ office hours:

Coronavirus help

Find out the latest information and support during the coronavirus pandemic here.

Coronavirus anxiety workbook to help with mental health during the pandemic.

Working and caring

Download this flexible working guide from Carers UK, with practical information to help you start the conversation with your employer. Further information to help you as a working carer is available here.

Online information and support for carers

Residential home help

Supporting Carers Identify & Plan Residential Respite (SCIPRR). SCIPRR is a short term service offered through Association of Carers,  where a volunteer helps a carer through the process of looking for a suitable residential home for the person they care for. They support them through identifying where would be most suitable and can accompany them on viewing visits. The volunteer can also visit the cared for person in residential respite if the carer is going away. There is a directory of care homes and services in East Sussex available online here.

Incontinence information and support for carers

East Sussex Community Bladder & Bowel Advisory Service:

Contact: Hastings and Rother area. Phone: 0300 131 4356

Eastbourne, Hailsham and Seaford area. Phone: 01323 446990

Bladder & Bowel Community:

Bladder & Bowel UK:;

Concessions on water bills might be available to reflect the high water usage resulting from laundry and bathing. Speak to your water company to discuss options. Southern Water information on help with paying your bill.

Proctor Healthcare supplies continence pads and equipment and offers a 10% discount to East Sussex Carers Card holders, with free delivery for orders over £30.  You can apply here for a Carers Card.

Supplier of incontinence products online.

Age UK incontinence shop online.

Boots incontinence shop online.

Accessible Toilets

Radar Keys (also known as National Key Scheme) fit public toilets managed by local councils. Many public venues also use Radar locks. Keys available at:

Technology making carers’ lives easier

Financial help

About other carers

Online learning for carers

Digital skills and training

  • Computer Help At Home. Carers are offered six, one-to-one sessions on how to use your computer, tablet, or smart phone with a trained and fully vetted volunteer.
  • Learn My Way. Access free digital skills courses, including using a computer/device, online basics, finding a job online, office programmes and online safety.
  • Barclays Digital Eagles. Provides free digital training videos covering a range of topics including cyber security.
  • BT Skills for Tomorrow. Free courses to help improve confidence and digital skills for home and work.
  • Lloyds Bank Academy. Provides free lessons on understanding digital basics, communicating with others and staying safe online.


Staying safe online and ‘how to’ guides

Resources for carers of people with dementia, autism and Parkinson’s

  • Music Memories website from the BBC helps people with dementia reconnect with their most powerful memories.
  • Brain in Hand gives personalised support from an app on your phone, including diary, notes and reminders, and a traffic light system to help monitor anxiety.
    You can buy Brain in Hand directly from the Brain in Hand website, but is it expensive. Alternatively it’s available through schemes, including Access to Work for those starting work. University students can fund Brain in Hand through their Disabled Students Allowance, while schools can support students to fund Brain in Hand via Education Health and Care Plans, or it can be included in the person’s personal budget support plan.
    Support providers can also buy Brain in Hand for the person with care and support needs to use, and the National Autistic Society recommends sending their care provider information about Brain in Hand.
  • The Molehill Mountain app helps autistic people understand and self-manage anxiety.
  • Parkinson’s UK shares details of Apps and devices that can help with the day to day management of Parkinson’s.
  • M4D radio is part of the Music for Dementia campaign to make music available to everyone living with dementia, and includes music from a range of time periods.

Resources for health and social care professionals about technology for carers




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