Additional support with the Priority Services Register

by | Feb 1, 2022 | Carer News

South East Water, Southern Water and UK Power Networks (as well as other utility companies) hold a Priority Services Register to offer a range of help and services for electricity, gas and water customers who are vulnerable or who need additional long-term or short-term support. Additional help can include priority support and information in the event of water or power disruptions and alerts, plus more. 

Subject to eligibility, you can register for free if you and/or the person you care for:

• are over 65
• have a disability, chronic or long-term illness
• are living with dementia
• have communication needs
• rely on medical equipment in your home
• have refrigerated medicines
• have a child or children under the age of five
• are experiencing life changes such as bereavement, a break-up or job loss
• are recovering from a hospital treatment
• are living independently for the first time

To make it easier, you and/or the person you care for can choose to give consent to share your data to be registered once for additional support without the need to contact several utility companies separately.


South East Water   Phone: 0333 000 2468 (standard national rate)

Southern Water   Freephone: 0800 027 0800

UK Power Networks   Freephone: 0800 169 9970

Or contact your water, gas or electric utility provider and ask about their Priority Services Register and eligibility which covers a range of needs and circumstances.

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