Support for carers at Christmas

by | Dec 15, 2023 | Carer News

Our offices will be closed from 4pm on Friday 22nd December until 10am on Tuesday 2nd January. Christmas can be a stressful and challenging time, especially when you are caring for someone. We’ve listed useful sources of support during the festive period. Our Carers Support Workers can also help you plan for a care emergency. Contact us ahead of Christmas if you need support.

If you need urgent help:

  • Adult Social Care – contact Health and Social Care Connect to report abuse or neglect, for help with care and support, or urgent help as a carer. Phone: 0345 60 80 191, 8am to 8pm 7 days a week including Bank Holidays. Outside of its normal office hours, the Emergency Duty Service (on the same number) will respond to serious Adult Social Care issues that cannot wait until the next day
  • Children’s services – call the Children and Families team on 0345 608 0192 (10am to 3pm, Monday to Friday). Out of hours, call the Emergency Duty Service on 01273 335906 or 01273 335905 out of hours from 5pm to 8.30am (after 4.30pm on Fridays) and during the weekends and Bank Holidays if you have a serious concern about a child’s welfare that cannot wait until the following working day
  • National Domestic Abuse Helpline – contact the 24-hour helpline on: 0808 2000 247
  • Samaritans is available 24 hours a day, 365 days a year. If you need a response immediately, call their free number from any phone: 116 123
  • The Sussex Mental Healthline is available on: 0800 0309 500. 24 hours.
  • Childline – If you’re a young carer or a young adult carer and need support outside of office hours, call Childline on: 0800 1111
  • Emergency medical help – In any serious or life threatening emergency, call 999 or visit your local hospital’s A&E department. Please check with the hospital for any Coronavirus guidance.

Other support available:

  • IMAGO’s East Sussex Young Carers service is there for young carers under 18. Its support line will be open 9am – 5pm over the Christmas period excluding Christmas Day and Boxing Day.
  • NHS 111 – If you or the person you care for has a health problem that is less serious, you can call the NHS on 111, free from any phone or go online.
  • Carers UK’s helpline is open Monday to Friday over the Christmas period, including Christmas Eve, Bank Holiday Monday and New Year’s Eve. Get in touch from 9am-6pm on 0808 808 7777.
  • Useful self-help guides on a variety of topics that carers may experience during Christmas and beyond.

Our Carers Hub is closed from 5pm on Friday 22nd December 2023 and will reopen on Tuesday 2nd January 2024 at 10am.

Take some time for yourself

    It’s just as important to look after yourself, especially during busy times. Taking a regular break, even a short one, can make all the difference and can help you stay mentally and physically well. Try to plan in some time doing something that helps you feel good. Here are some ideas and resources:
  • There are some lovely outdoor walks in East Sussex, here’s a few walk ideas.
  • East Sussex Library Services have online wellbeing resources, information and support for East Sussex residents. Find out more. There are also some great winter reads to get stuck into. Find a good read here.
  • Why not make yourself a cup of tea, put your feet up and read our latest edition of CareLine magazine.

Connecting with other carers – online forums

There are also online forums and chats available if you would prefer to chat to other carers online or get online support.

Online forums for adult carers

Gransnet’s Care and Carers forum  Older carers can visit Gransnet’s forum to chat to like-minded people.

Scope’s online community for parents and carers  If you need advice about caring for disabled children or adults, Scope’s online community can provide help and reassurance. Join one of its discussions on everything from childhood disability and development to home care, or start a new one to discuss your needs and concerns as a carer.

Sue Ryder online community   If someone you care for is dying or has died, the Sue Ryder online community is a place to share experiences, ask questions and chat to people who understand.

Simplyhealth Care Community This is a peer-led social community where users can share experiences, tips and more, while caring.

Online forums for young and young adult carers

The Mix  Young and young adult carers (aged 13-25) can access online support on The Mix’s online community. The Mix helps young people get to grips with any challenge they face – including mental health, money, homelessness, finding and many other topics

YACbook is an online community and resource centre for young adult carers across the UK. Developed by Carer Support Wiltshire, YACbook has up-to-date information on a range of subjects aimed at young adult carers such as mental health, education and work, and has regular blog posts and video interviews from young adult carers. You can also get involved and submit your own stories to the blog.

For your own online safety, before using any online forum, make sure you check out the advice on the forum on how to use it safely including community guidelines, controlling your privacy and looking after your safety.

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