Our Gateway service is provided 9am to 5pm every weekday by our team of dedicated support workers. 

What is Gateway?

Gateway offers information, advice and support on a range of issues, and acts as the first point of contact for all our other services. 

Gateway staff will listen to you, provide support, advice and information, and talk through the options available, including the services offered by Care for the Carers and those provided by our partners.

We can arrange for a support worker to meet with you, book places on our training courses and activities, refer you to our counselling service, and refer you to services provided by our partners.

If you need an interpreter, we can arrange a telephone interpreter for your initial contact, and a face-to-face interpreter for a support and advice appointment.

Request a call back

To contact Gateway and request a call back, call us on 01323 738390. Not sure what you need? Contact Gateway, email us at [email protected], or text us on 07860 077300.  If we are unable to respond to your enquiry immediately, the Gateway team will respond within 5 working days at the latest.  If your enquiry is urgent, please let us know when you contact us and we will respond within 1 working day.

Gateway for professionals

Gateway also offers information to professionals who want to talk through the options available to carers, or who would like to make a referral on a carer’s behalf with their consent.  If you are a professional looking to make a referral, complete our online professional referral form.