You can call us on 01323 738390 from 9am to 5pm every weekday to speak with one of our team of dedicated support workers (the Gateway team). 

You can also email us at [email protected] or text us on 07860 077300.

If we are unable to respond to your enquiry immediately, the Gateway team will respond within 5 working days at the latest. If your enquiry is urgent, please let us know when you contact us and we will respond within 1 working day.

What is Gateway?

Gateway offers information, advice and support on a range of issues, and acts as the first point of contact for all our other services. 

Gateway staff will listen to you, provide support, advice and information, and talk through the options available, including the services offered by Care for the Carers and those provided by our partners.

We can arrange for a support worker to meet with you, book places on our training courses and activities, refer you to our counselling service, and refer you to services provided by our partners.

If you need an interpreter, we can arrange a telephone interpreter for your initial contact, and a face-to-face interpreter for a support and advice appointment.

Request a call back

You can arrange for Gateway to call you back at a convenient time - to request a call back, call us on 01323 738390, email us at [email protected], or text us on 07860 077300.  

Gateway for professionals

Gateway also offers information to professionals who want to talk through the options available to carers, or who would like to make a referral on a carer’s behalf with their consent.  If you are a professional looking to make a referral, complete our online professional referral form.

Emergency support

If you need urgent assistance outside office hours, you can contact Health and Social Care Connect on 0345 60 80 191, 8am to 8pm, 7 days a week including bank holidays. Outside of these hours there is an Emergency Duty Service available through the same number.