Get help Request a call back Request a call back Request a call back to speak to a Carer Support Worker about the services, support and advice we can offer. To contact our Gateway service and request a call back, call us on 01323 738390, email us at [email protected], or text us on 07860 077300. If we are unable to respond to your enquiry immediately, the Gateway team will respond within 5 working days at the latest. If your enquiry is urgent, please let us know when you contact us and we will respond within 1 working day. Our Gateway service is provided 9am to 5pm every weekday by our team of dedicated support workers. To find out more about our Gateway service, click here.