"Care for the Carers aims to improve the quality of carers lives by helping the local community recognise and value the role of carers, and by enabling carers to access the services & support they require."

New Carers Direct Website & Helpline

9th Apr 2009

Useful information resource for Carers

Following the recent go live of the Carers Direct website, NHS Choices launched their new helpline on April 1st 2009, to provide confidential information and advice to carers.

For more information, visit Carers Direct

More ways to contact Carers Direct

You can call the Carers Direct helpline if you need help with your caring role and want to talk to someone about what options are available to you.


Tel: on 0808 802 02 02
You can also contact them using textphone on 0800 988 5657
The helpline is open from 8am to 9pm Monday to Friday and from 11am to 4pm at weekends. Calls from UK landlines are free.

Email and postal enquiries

You can also email your questions to Carers’Direct@nhschoice.nhs.uk or send them by post to PO Box 4338, Manchester M61 0BY.


The helpline advisers can give you information to help you make decisions about your personal support needs and the needs of the person you're looking after. This includes assessments, benefits, direct payments, individual budgets, time off, and maintaining, leaving or going back to work or education.


The Carers Direct helpline doesn't provide personal financial, medical or legal advice. It doesn't provide casework, advocacy, representation, counselling or emotional support.


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