Carers Hub

Not sure what you need? Contact our Carers Hub

You can call us on 01323 738390 from 10am to 5pm every week day to speak with one of our team of dedicated support workers on our Carers Hub.  You can also email us at info@cftc.org.uk or text us on 07860 077300.

What is Carers Hub?

Carers Hub offers information, advice and support on a range of issues, and acts as the first point of contact for all our other services.

Carers Hub staff will listen to you, provide support, advice and information, and talk through the options available, including the services offered by Care for the Carers and those provided by our partners.

We can arrange for a support worker to meet with you, book places on our training courses and activities, refer you to our counselling service, and refer you to services provided by our partners.

If you need an interpreter, we can arrange a telephone interpreter for your initial contact, and a face-to-face interpreter for a support and advice appointment.

If we are unable to respond to your enquiry immediately, the Carers Hub team will respond within 5 working days. If your enquiry is urgent, please let us know when you contact us and we will respond within 1 working day.

Request a call back

You can arrange for us to call you back at a convenient time, including requesting that we call you in the evening if you are working during the day. To request a call back, call us on 01323 738390, email us at info@cftc.org.uk, or text us on 07860 077300.

Carers Hub for professionals

Carers Hub also offers information to professionals who want to talk through the options available to carers, or who would like to make a referral on a carer’s behalf with their consent. If you are a professional looking to make a referral, complete our online professional referral form.

Emergency support

If you need urgent assistance outside office hours, you can contact Health and Social Care Connect on 0345 60 80 191, 8am to 8pm, 7 days a week including bank holidays. Outside of these hours there is an Emergency Duty Service available through the same number.